Idema confidentiality policy

Protection of your privacy and personal data is a fundamental concern of Idema, in line with our corporate values.

Idema is in conformity with the Belgian law of 8 December 1992 relative to the protection of privacy during the handling of personal data[1] as well as with EU regulation 2016/679 of 27 April 2016 (GDPR).

The following paragraphs describe the rules and principles that we follow with a view to processing and safeguarding your personal data.

We are considered to be a processor of your data.

If, after you have read through our confidentiality declaration, you have questions on this subject or if you would like to contact us, you can use the address below to do so:

• IDEMASPORT UK LTD
• 8, Northumberland Avenue - LONDON WC2N 5BY
• quality@idema.com

All personal data concerning you are intended for the internal use of Idema.

The personal information concerning you (for example, name, address and telephone number) or concerning your order and the products that you purchase will not be passed on or sold to any external company for the purposes of marketing or canvassing without your consent. 

We consider your personal data to be strictly confidential information that we will never transmit to third parties.

A) Idema newsletters

You have the opportunity to sign up to our newsletter dispatch system.

When you sign up, we therefore record your e-mail address. We use these details so that we can send you information that may be of interest to you. Your e-mail address is securely recorded with the third party, Sendgrid, which takes care of our mailings. To ensure the security of your data, Idema has drawn up a sub-contracting agreement with the specialist company Sendgrid, which contractually guarantees the security of your data on the basis of model clauses approved by the European Commission.

We will only send Idema newsletters via Sendgrid with your express consent, which you can withdraw at any time. You can at any time consult and change your settings concerning the newsletters via the “My Account” tab on our site.

We retain the e-mails that we send to you and check whether you open these e-mails. In this way, we can be sure of sending you relevant information.

B) Social media

We use social media to communicate about our events and news in general.

C) Cookies

We use cookies in order to continuously improve your browsing experience. Cookies are small files which, among other things, save you the effort of re-entering your user details every time.

Idema will only use first-party cookies to improve your user experience on the site. To do this, we retain information specific to you as a user, such as selected language, visited pages and the duration of the visits.

Concerning “third-party cookies”: these cookies are created and stored on your computer by another (third) party than the Idema website that you visit, with a view to recording browsing habits.
Examples of these third parties are social networks such as Facebook or LinkedIn, but also Google Analytics. This is the most frequently used system for gauging website visits. More specifically, this concerns:

• Google Analytics
• Google Adwords

By accepting the present confidentiality policy, you give us your consent to use third-party cookies for the purposes of advertising and monitoring.

D) Third-party data

It may be that we receive your personal data via third parties. This will only happen if you have given your express consent, which you can withdraw whenever you wish. We retain these details received from third parties for a maximum of five years following their receipt or your last modification. 

Your e-mail address and settings concerning newsletters are securely recorded with Sendgrid. We need these details so that we can send you customised product recommendations.

Our IT providers have access to our systems and have de facto access to your data.

We conclude with these sub-contractors the necessary agreements in order to guarantee the security of your personal data. We never communicate personal data to other third parties without your consent. Moreover, we will never communicate details communicated by you to third parties, unless the law makes this mandatory and authorises it.

We process your personal data solely within the European Economic Area.

We attach great importance to effective protection of your personal data. This is why we have taken the necessary technical and organisational measures in order to safeguard your personal data in the appropriate manner. In order to do this, we have recourse to methods that constitute the norm in the context of gathering and storing a large volume of personal data. This comprises the use of Transport Layer Security (TLS) for the encrypting of information during data transmission via the Internet. As there is no 100% secure method either of transmitting data via the Internet or of electronically storing data, Idema cannot guarantee absolute security. Your account information will be secured by means of a password, which we advise you to choose with care. Include numbers and punctuation marks in your password too.

As a user, you also have a certain number of rights bearing on your personal data.

If you would like to exercise any of these rights, we recommend that you write to Idema directly by sending an e-mail to quality@idema.com or changing your settings via our website. We will follow up your request as quickly as possible, and within 30 days at the latest.

• Right to consultation and rectification: you have the right to check all personal data that we gather from you. You can have potential incorrect or incomplete data modified or deleted.
• Right to be forgotten (right to erasure): all visitors have the right to have their data deleted from our databases, unless this information is necessary for the fulfilment of a contract or for compliance with any legal obligation.
• Right to complaint: if you consider that your data have been the object of illicit processing by us, you have the right to lodge a complaint with the Privacy Commission.
• Right to withdrawal of consent: all users or visitors subject to the gathering of personal data have the right at any time to withdraw the consent that they have given in the past concerning the processing of the said personal data.
• Right to objection: you have the right at any time to object to the processing of your personal data when this processing has taken place without your consent and when there are no alternative required grounds for processing, such as the fulfilment of a contract or compliance with a legal basis.
• Right to restriction of processing: vyou have the right to put an end to the processing of your personal data or to suspend it.
• Right to data portability: you have, under certain conditions, the right to obtain your personal data from us in a structured, commonly used, machine-readable format, and to transmit these data to another data processor.

In particular:

1. If you no longer wish to be contacted for advertising or marketing purposes by Idema, you can object to this by contacting us by e-mail at the address quality@idema.com. 
2. You can at any time request to consult, correct, modify or delete your personal data retained in our list of addresses.

In certain cases, Idema will adjust this confidentiality policy following changes to services, customer feedback or a change in privacy legislation.

Idema will always inform you via its website or usual communication channels of all fundamental changes to any processing activity. If privacy legislation requires it, we will ask for your consent for new or modified processing activities. 

If you wish to contact us or if you have any questions or suggestions with regard to our confidentiality policies, call us, write to us or send us a message at the following address quality@idema.com